Does sanding and diamond grinding produce dust throughout the residence? 

Marble Medics ® uses caution in any residence and by means of our wet process for cleaning, honing and polishing, dust creation is avoided. Adjacent surfaces are masked to protect from splashing and areas serviced are thoroughly cleaned and detailed before our crews leave the property. 

Will sealing the marble prevent staining and etching in future? 

Most sealers today are penetrating sealers. They saturate into the stone and help repel moisture. This allows routine cleaning to be performed without the stone actually getting wet, leaving floors less slippery and ready to use. Although sealing is recommended to facilitate maintenance, these sealers do not coat the stone. This assures a natural finish without streaks. Caution must be used, however, to avoid contact with acidic substances including lemon juice, tomato sauce and many harsh cleaners, as contact with marble and limestone will etch and dull the finish. 

How often should our marble be serviced? 

This depends entirely on the traffic and wear at your particular installation. As a rule of thumb, annual ‘check-ups’ are recommended to keep track of the condition of the stone, and to minimize the need for a full restoration project. 

Why can you not quote a ‘per square foot’ rate over the telephone? 

We seldom are able to collect ample information from clients, regarding the type of stone which needs servicing and the degree of wear or damage, without inspecting the site ourselves. Once one of our technicians sees the site, we can calculate how many applications of abrasives might be required to restore the damage and renew the finish on the floor. A 500 sq ft entry floor, depending on the severity of the damage, may require ‘sanding’ the floor with many different grits of diamonds or screens or powders before powder polishing and applying sealer. Five cuts on a 500 sq ft floor equals 2500 sq ft of service. A big difference from a simple two step polish and seal. 

How long should we wait to use and area that has just been restored? 

Although sealers dry to the touch within an hour of application, we recommend that freshly sealed marble and granite be allowed to fully dry and ‘cure’ prior to the introduction of water. This may in fact increase the life of the sealed marble or granite. 

Why is it so much cheaper to crystallize than it is to properly abrasive polish? 

Crystallization is a quick and easy method of yielding a high gloss finish without going through the multiple steps required for an abrasive hone and polish. It also allows one to skip the scratch removal steps while still ending with shinny finish. . scratches in all. This is why Marble Medics ® generally avoids such procedures, preferring to do a more thorough restoration, more in keeping with our standards, and with the expectations of our select clientele. 

Why should we not simply rent a floor machine to do it ourselves? 

Unfortunately, it is not difficult to find equipment rental locations that are happy to rent anyone machinery. Armed with a commercial floor machine and diamond abrasives, major damage can be inflicted in a very short time if used by inexperienced personnel. We have been hired on more than a few occasions to un-do scars in floors or counter tops which were created by ‘weekend warriors.

What should we use to clean our marble and granite? 

We recommend our own Marble Safe Stone Cleaner Stone Cleaner Stone Cleaner for everyday cleaning of all natural stone. We use it on every job, everyday. If we could find a better product we would certainly use it. If you have any questions, please contact us at 310-858-6699.

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